Who We Are
JLVIP ("we," "us," "our") operates the online gaming platform accessible at jlvip.best, offering online casino games, live dealer tables, JILI Slots, Jackpot Slots, Tongits, PBA betting, and NBA betting to players in the Philippines.
JLVIP acts as the data controller for the personal information you provide when creating an account, using the platform, or contacting our support team. This means JLVIP determines why and how your personal data is processed.
Data We Collect
JLVIP collects personal data only to the extent necessary to operate the platform, process your transactions, and comply with applicable Philippine regulations. Here is a clear breakdown of the data we collect and why:
| Category | Data Collected | Purpose |
|---|---|---|
| Registration Data | Full name, date of birth, mobile number, email address | Account creation, age verification, communication |
| Identity Verification (KYC) | Government ID copy, selfie photo, address proof | Fraud prevention, withdrawal processing, regulatory compliance |
| Financial Data | GCash/Maya number, bank account details, transaction history | Deposit and withdrawal processing |
| Gaming Activity | Bet history, game sessions, win/loss records | Account management, responsible gaming, dispute resolution |
| Technical Data | IP address, device type, browser, session logs | Security, fraud detection, platform optimisation |
| Communications | Support chat logs, emails, feedback | Customer service, dispute resolution |
Data We Do Not Collect
JLVIP does not collect sensitive personal information beyond what is listed above. We do not collect biometric data, religious beliefs, political affiliations, or health information from our players.
How We Use Your Data
JLVIP uses the personal data we collect for the following specific purposes:
Account Management
Your registration data is used to create and maintain your JLVIP account, authenticate your identity when you log in, and communicate with you about your account activity including deposits, withdrawals, and significant account changes.
Transaction Processing
Financial data is used solely to process your deposits and withdrawal requests. JLVIP does not store complete card numbers — card transactions are processed through certified payment gateways that handle that data under their own security standards.
Regulatory Compliance
Philippine gaming regulations and anti-money laundering laws require JLVIP to maintain records of player identity and transaction history. KYC documentation is retained as required by these applicable regulations.
Security & Fraud Prevention
Technical data such as IP addresses, device fingerprints, and login history is used to detect unusual account activity, prevent unauthorised access, and identify patterns associated with fraud or platform abuse.
Responsible Gaming
Gaming activity data is used to monitor for patterns that may indicate problem gambling. JLVIP's responsible gaming team may use this data to proactively reach out to players who show signs of needing support.
Marketing Communications (Optional)
With your consent, JLVIP may use your contact information to send promotional offers, bonus notifications, and platform updates. You can opt out of these communications at any time through account settings or by contacting support.
Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), JLVIP relies on the following legal bases for processing your personal data:
- Contract Performance: Processing necessary to create and manage your JLVIP account, process transactions, and provide gaming services you have requested.
- Legal Obligation: Processing required to comply with Philippine anti-money laundering laws, gaming regulations, and tax reporting obligations.
- Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring — where our legitimate interests do not override your fundamental rights.
- Consent: Processing for optional marketing communications, where you have given explicit consent that can be withdrawn at any time.
Data Sharing & Third Parties
JLVIP does not sell your personal data. We share your data only in the following limited circumstances:
Payment Processors
Your financial data is shared with our payment processing partners (GCash, Maya, banks, and card processors) solely for the purpose of completing your deposit or withdrawal transactions. These providers are bound by their own data protection standards.
Identity Verification (KYC) Providers
KYC document verification may be handled by certified third-party identity verification providers. These providers process your documents under strict confidentiality agreements and solely for the purpose of verifying your identity.
Regulatory Authorities
JLVIP may be required to disclose player data to Philippine regulatory authorities, law enforcement agencies, or the courts if legally compelled to do so. We will only disclose what is specifically required and will notify you where legally permitted.
Game Providers
Limited technical data (such as player session identifiers) is shared with game software providers (like JILI) solely to enable game functionality. These providers do not receive personally identifiable information beyond what is technically necessary.
Cookies & Tracking Technologies
JLVIP uses cookies and similar technologies to make the platform work properly, understand how players use it, and provide a better experience. Here is a clear breakdown of what we use:
Essential Cookies
These cookies are required for the platform to function. They maintain your login session, remember your language preference, and ensure security features work correctly. You cannot opt out of essential cookies without breaking core platform functionality.
Analytics Cookies
We use analytics tools to understand which parts of the platform are most used, how players navigate between sections, and where technical issues may be occurring. This data is aggregated and anonymised — it does not identify you as an individual.
Functional Cookies
These remember your preferences — such as your preferred game lobby or notification settings — so you don't have to reconfigure them every session.
Managing Cookies
You can manage or delete cookies through your browser settings at any time. Note that disabling non-essential cookies may affect some platform features. For detailed cookie management instructions, refer to your browser's help documentation.
Data Retention
JLVIP retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:
- Active account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by anti-money laundering regulations.
- KYC documents: Retained for a minimum of five (5) years following the last transaction or account activity, as required by Philippine law.
- Transaction records: Retained for a minimum of five (5) years, consistent with financial record-keeping requirements.
- Marketing consent records: Retained until you withdraw consent, plus a reasonable period to evidence that consent was obtained.
- Support communications: Retained for three (3) years following the resolution of the relevant query or dispute.
When data is no longer required to be retained, it is securely deleted or anonymised in a manner that prevents reconstruction of your personal identity.
Data Security
JLVIP implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- TLS encryption for all data transmitted between your browser and the JLVIP platform.
- Encrypted storage for sensitive data, including KYC documents and financial information.
- Role-based access controls limiting which JLVIP staff can access specific types of player data.
- Regular security reviews and penetration testing of the platform infrastructure.
- Two-factor authentication options for player accounts to prevent unauthorised login.
- Activity monitoring and anomaly detection systems to identify suspicious account access.
Despite these measures, no internet transmission or data storage system can be guaranteed to be 100% secure. If you believe your account has been compromised, contact JLVIP support immediately.
Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by JLVIP. To exercise any of these rights, contact us at support@jlvip.best:
Right to Access
Request a copy of the personal data JLVIP holds about you, including how it is being used.
Right to Correction
Request that inaccurate or incomplete personal data be corrected or updated.
Right to Erasure
Request deletion of personal data that is no longer necessary for the purposes it was collected — subject to legal retention obligations.
Right to Object
Object to processing of your personal data for marketing purposes at any time.
Right to Portability
Request your personal data in a structured, commonly used format that can be transferred to another service.
Right to Complain
Lodge a complaint with the Philippine National Privacy Commission if you believe your data rights have been violated.
JLVIP will respond to all data rights requests within 30 days of receipt. Complex requests may take longer, in which case we will notify you of the extended timeline and reason.
Children's Privacy
JLVIP is strictly an adult platform. The minimum age to create a JLVIP account and participate in any real-money gaming is 21 years old. JLVIP does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete all associated personal data, and report the matter as required under applicable regulations.
If you believe a minor has created a JLVIP account, please contact us immediately at support@jlvip.best so we can investigate and take appropriate action.
Changes to This Privacy Policy
JLVIP may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make significant changes, we will:
- Update the "Effective Date" at the top of this page.
- Provide prominent notice on the JLVIP platform for material changes.
- Send an email notification to your registered email address for changes that significantly affect your rights.
We encourage you to review this Privacy Policy periodically. Continued use of the JLVIP platform following any updates constitutes acceptance of the revised policy. If you do not agree with any changes, please contact us to discuss your options or close your account before the changes take effect.
Contact Us About Your Data
If you have any questions about this Privacy Policy, want to exercise your data rights, or want to report a privacy concern, you can reach JLVIP's Data Privacy team through the following channels:
- Email: support@jlvip.best (subject line: "Privacy Request")
- Live Chat: Available 24/7 through the JLVIP platform — request to speak with the Privacy team.
- Support Page: Visit our FAQ for common privacy questions and answers.
JLVIP aims to respond to all privacy-related queries within 5 business days. For formal data rights requests under RA 10173, responses will be provided within 30 calendar days.